Problems with the Shop

Off to the club shop in town to get one at the weekend. Will have it before the delivery from the sites arrives and will be much easier.

Tried the shop but it’s too slow.

Should be much better but I don’t care enough to complain

comment by Kunta Kante (U1641)
posted 30 minutes ago
comment by Chelsea1 (U22265)
posted 44 minutes ago
Shut up. Nonce.
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First comment in a year is this lol
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Who is it

Some Prem clubs sell replica shirts in stores like sports direct and JD sports.

Why are Leeds shirts never on sale in these stores?

comment by Best Fans - ¡Leeds Carajo! (U2196)
posted 1 hour, 24 minutes ago
Just on a general level tho on social media, some Leeds fans just whinge and moan at anything the club does ffs. The amount of abuse lufc Twitter is getting because of the time people are spending online trying to get a shirt.... have something patience ffs. The shirts are clearly in high demand....
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Normally I'd agree with this about too much fan negativity. But this is an embarrassing and ridiculous thing to be happening at a Premier League club in 2020. The club should sack the company running their site.

It costs relatively little to fix and any decent web development company can do it. They knew the site was going to be busy today and easily could have prepared for it.

Add to that, the website itself isn't secure which means fans' details are at risk. Anyone who has their card details saved on their account, would be best removing them.

They are a business at the end of the day selling a product to their customers. They missed out on hundreds, if not thousands, of sales and annoyed their customers giving them hassle such as sorting out payments.
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Some fair points raised. Wasn’t aware of the cyber security risks with the card payments.

Update:

It's in my order history, so it must've gone through, but I've asked them to resend the confirmation email twice and nothing's happened.

I'll call them tomorrow to clear things up. Either I'm getting a shirt in the post, or I'm getting a refund and I'm going to one of the club's actual shops next week.

Update:

Attempted to call their customer service number 5 times and the call was disconnected every time. I've tried to go to the order details on my account to cancel the order but there's no such link.

So basically, I'm now £60 out of pocket, with no guarantee of the product ever turning up, no means of getting the money back, and no means of talking to the club staff to clear the matter up.

I feel like I've been mugged and am now extremely angry about it.

comment by 1 Star Bandit (Scunner) (U22287)
posted 12 hours, 54 minutes ago
Some Prem clubs sell replica shirts in stores like sports direct and JD sports.

Why are Leeds shirts never on sale in these stores?
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cos not in pl, they will be back on the shelves soon

Update:

Finally got through to customer service, and been told they've definitely received the order. They're not sure why the confirmation email hasn't come through but its all clear at their end.

Panic over....for now.

comment by TallAndUseless - I don't believe in realism (U7652)
posted 19 minutes ago
Update:

Finally got through to customer service, and been told they've definitely received the order. They're not sure why the confirmation email hasn't come through but its all clear at their end.

Panic over....for now.
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good news tall. i was rethinking ordering but still think i'll wait a week or so.

They told me it'd probably take a week before it actually turns up. Kind of annoying given all the pics I've seen on Twitter of fans getting their shirts today but at least I've not been fleeced by a slow website.