Great Customer Service for COD ELITE

by Gullits Ghost - Jose aka Mr Back to Back and Carlo aka Mr Double wrongly sacked. AVB aka Mr i'm giving this old squad a chance rightly sacked (U12910)

7 March 2012

Comment on this Article

JJ_EAST
Hi

William G.
Hello. Thank you for contacting Activision Customer Support. May I get your name, e-mail address, phone number, country, gamertag/PSN ID and console?

JJ_EAST
<EDITED>

William G.
Which console are you playing on and how may I help you?

JJ_EAST
Ok so you released clan operations for one weekend when you stated that it would be release until its 100% and we can all see its not at 10% so why havent you issued the gold badges and clan xp how do you expect our clans to rank up at all?

JJ_EAST
and its Ps3

JJ_EAST
We paid hard earned money for ELITE and what are we getting exactly....Our clan worked hard to finish in the top ten in each of the 3 clan ops, when will we get our clan xp and gold badges?

William G.
It has taken a little longer than we originally thought to verify all winners and apply the clan XP to those winning clans. I apologize for the inconvenience.

JJ_EAST
No need to apologize just give me a date when we will get the clan xp and gold badges. It was stated that clan ops would not be release until it was at 100% if its not ready then why was it released?

JJ_EAST
I just need our clan xp gold badges and the dates for the next clan ops and Ill be on my way my friend.

William G.
Unfortunately I do not have an estimated time for when they will be applied.

JJ_EAST
It took you that long to type that little sentence?

JJ_EAST
It clearly says 7-10 days and its been that are you allowed to lie to paying customers?

William G.
As I said we originally thought it would only take that long, but it is taking a little longer than we originally thought.

JJ_EAST
Listen I am trying to be nice about this whole thing William, I don't want to get angry and say something I shouldn't? So just give me the dates of the clan xp and badges as in when they will be awarded and Ill be on my way.

JJ_EAST
Simple as that you have an estimate in your head just type it

JJ_EAST
one week, two? 3 days I mean you got something?

William G.
As I said I do not have an estimated date for when they will be applied. I do apologize for the inconvenience.

JJ_EAST
Ok Ok I can see this is going now where, you are probably in India and dont even know how to speak or type the English language and have like 5 options to press to respond to my questions, so please type I do apologize for the inconvenience if you think it will take a week for our xp from today's date.

William G.
As I have stated I do not have any type of estimated time for when the clan XP will be applied.

JJ_EAST
Do they plan on having ELITE around for Black OPS 2 because you know this has been an epic failure and probably have lost tons of customers. In fact this is probably the last COD game you should make I mean this was an epic failure so many people should have been fired from Activision and Beachhead.

William G.
I apologize that you feel that way. I do not have any information on if ELITE will be apart of any future Call of Duty games.

JJ_EAST
I mean I bet IW wish they would not have let all there good employees go to TREARCH, they are all £$("*£( now. What a failure.

JJ_EAST
If you can really type will you please type JJ_EAST is legit for me then Ill go?

William G.
I'm sorry, but why do you need me to type that?

JJ_EAST
So you can prove that all your answers are not an option you push and you can actually answer my questions it will make me feel at least that they care enough to have live customer support and not just random answers

JJ_EAST
JJ_EAST is legit.

William G.
JJ_EAST is legit.

JJ_EAST
Thats not a bad phase legit means like awesome not anything bad.

JJ_EAST
oh thank you lol have a good day

JJ_EAST
Bye

William G.
Thank you for contacting Activision Customer Support. Have a great rest of your day!

comment by Zaphod_Zoeller (U2027)

posted on 8/3/12

I still think some people in here need to study Business Management and Service Recovery, to understand situations like these a bit more.
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comment by EzioTyke (U2737)

posted on 8/3/12

My interpretation of the original conversation

(beginning pleasantries)

Gul explains his problem

Activision guy answers it with the answer he has been told to by Activision higher ups

Gul explains problem with a little more info on why he is upset

Activision bloke explains that nothing more can be done really, it was an unforeseen problem and they are doing what they can but sorry for that

Gul asks bloke to write up some other date when he gets his shiny trophy (even though they have no idea when it will be rectified) or he will go all incredible Hulk on the bloke (Failing to realise that if bloke on customer care wrote a date that was wrong this would lead to another convo with Gul complaining that his XP still hasn’t appeared- for anyone who does Business Studies of any kind this is called a problem client, someone who when faced with the facts will still bleat on thinking that they are not the wrong)

Acti bloke repeats statement that he has to do because if not management would surely fire him for making false promises

Gul takes his apology and decides to attempt to mock the bloke by claiming that he is an Indian that knows nothing of the English language (Not funny) and then tries to get his own way by saying that to prove you are real type in a statement that I can saev and use against you at a later date.

Acti bloke repeats stance that he cannot give a lead time and apologises

Gul, infuriated at this decides to go all daily mail on him and mocks Acti blokes company, how he wants to see people fired for it, this is the worst one evah and hopes that the next one will be from some other developer, he will be writing to his MP about this etc etc

Acti bloke remains professional and attempts to answer it

Gul has no time to listen to reason and carries on, also adding for a request to be called legit

Acti bloke is confused as to why anyone would ask such a strange request, other than to gain a cheap laugh and some form of petty win in this complaint.

Acti bloke does as he says and they both end the call

Both parties make copies of this, one by Gul to show here and one by the acti bloke to add to the file of “nutter customers we have had to deal with since the tekkies fudged up Elites launch.”