I sympathise with you massively as we use Sage Pay occasionally at work and it's the biggest load of rubbish ever. Hope you get your money back

We have software at work that monitors all credit card payments and we have some issues because of its sensitivity to fraud.

One kid ordered something, £1500 worth of kit, and he had a similar problem, I spoke to him and he told me the money had left his account, even though we hadn't received it.

Told him to ring his bank, which he did, they said the money was in "no man's land" or "withholdings" it had left his account but because he hadn't put his exact address in or something, our software declined him. The reason the money didn't go straight back in his account was that the bank weren't sure if we'd shipped goods to him. Only when we sent confirmation that we hadn't shipped, by fax, did he get the money.

I was a little perplexed as to why in this day and age they wanted a fax but that's a different story.

Sounds like something similar has happened to you.

comment by Kav H (U19426)
posted 6 minutes ago

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Definitely this

Comment deleted by Site Moderator

The ticket office is difficult to deal with as well. Try buying a away ticket without an away membership, or ring them on a expensive phone number. Rip off!

yaaa caaant Shinji