A business that prospers and becomes a success, does so through word of mouth and builds a great customer base. The business develops and grows and each year the companies results improve. The work force will take pride in being part of a growing business, and the customers return time after time. The successful business lays out a plan, ethos or mission statement of intent, as to what its aims are and how its going to ensure it reaches those aims/goals. To achieve its aims the company has to get its customers to buy into what its trying to achieve.
There’s one company in Leeds who have decided to work their own business model, and keep its customers in the dark. The customer hasn’t got a clue what the companies aims are, and its work force are de-motivated and depressed. The standard of work leaving the shop floor is shoddy and sub standard, and the companies customer service department ignores any complaints a customer might make. The company shows little respect for its customers, and has been known to speak out about them in the media. The companies customers are now turning away in droves, but the company owner and chairman ridicules them, and has even reverted to name calling. Many of this companies customers have invested heavily in its products, over many years, but are now worried that the investment is being miss used. The companies aims are opaque and the accounts lack clarity, and many of its employees are now looking to leave and further their careers at companies who are competing against them. They see this as the only way to get on and look after their families, and get satisfaction out of their job again. The operations manager was sacked 2-weeks ago, and the company have not yet been able to recruit a replacement
Mission Statement
posted on 17/2/12
Here we have another bully boy do we?
posted on 17/2/12
XXXXX
posted on 17/2/12
Jim what is his big plan then please. have you seen something that the rest of us have missed? There are plenty of people on this board who have stuck behind Bates for years, but are now starting to question things. From what I've read this last week or so, you are the only one who is still 100% behind Bates and wonder why. Even you must have a few questions that you'de like answering, but theres no debate with you as everything is black and white.
You claim he's trying to rebuild the clubs image, I find that ridiculous as any sane person can see that our image has diminished of late. You also claim that he's rebuilding the club. Well after 7-years can you show me what hes done. Yes we're financially stable as he had all the debt written off, but why are we posting a loss every year without player sales. Why are we no further forward than we were 7-years ago. Why are ticket prices huge, why are gates down, why are season ticket sales down, why are sales down in the store. I don't see this as rebuilding, but you obviously do.
posted on 17/2/12
Jacks the only one in step or
posted on 17/2/12
It's too late Doc....youve deleted my post that set out
what I thought...the problem was you didnt like your
article being contradicted...and let's face it you lost it,
hence the deletion...too late, take a pill before you have the heart attack! I'm happy to debate but youve
gone too far!
posted on 17/2/12
Simple facts: Bates comes in and probably 95% of fans behind him, me included as we needed someone to take control of the costs.
Year 2 I'm worried because I don't see much progress but have accepted the high prices because I'm promised prem football again.
Year after year more and more fans, but still a minority are thinking the worst about Bates.
last season, especially january there was a big move away from Bates and then the summer we saw an exodus, but still people like Eric, Chorley etc who were more pro Bates and thats fine.
The last few weeks since january and Jonny, and now Grayson etc, has seen even the most hardened supporter of Bates have at least one issue that they're not happy about. But NJS is convinced Bates is correct
posted on 17/2/12
"But NJS is convinced Bates is correct"
So first you delete, then I get the abuse...now you're
putting words in my mouth....give it up Doc!
Erm remember...you deleted my comment answering
your article...next time you do an article put
conditions down at the end!
posted on 17/2/12
Leeds united = the peter principle
posted on 17/2/12
Doc, wouldn't worry about it, no one takes NJS seriously anyway.
posted on 17/2/12
Now he tells him!