Sounds like a bit of a farce really, THC. I agree that you are being made to do something which you hadn't agreed to, when the error is not yours.

I would take it as far as I can too, and frankly I wouldn't be happy until I was 'let off' the first month as the error is clearly not yours.

I hope that you get it sorted to your satisfaction. You might want to ask who made the decission to change your plan. I think you might find it will not be a club decission but it will down to some over zelous guy who so calls manages the ticket office.

It doesn't sounds great THC me old mucker but how has it happened? Did you get your form in a day too late or something?

On the contrary Hat, I applied on-line two months ago. They accepted all my details and everything.
We'll see how the discussion goes tomorrow shall we?
I'm torn as to how far I can flex my muscles as a customer however. I've already told my lad that he's getting his first season ticket and he's so looking forward to it, I'm loathe to threaten to cancel altogether.

But where do they get off just increasing the payments? I know of no other organisation that would do this without at least contacting you to discuss it first. Any other company would call you to discuss extending the period of payment. I'm fairly angry about it to be frank.

Can I give you a piece of advice? Create an account and post a message asking for help in the appropriate forum at www.consumeractiongroup.co.uk

It's free to use and run by volunteers. Post a link to the terms and conditions and so on and they will tell you what you can threaten them with and what you can't. It sounds to me like they might be in breach of the Consumer Credit Act.

Cheers for that Hat, if I get no joy tomorrow then I shall certainly do that.

Go for the throat with these emails:

jgrant@bwfc.co.uk or sashworth@bwfc.co.uk

Sheila Ashworth is Gartside's PA and Jenni Grant is PA to Richard Gough, who is Sales Director and doing Duckworth's role at the moment.

You're email wont get filed under "bin" and I've always found that they deal with everything to a conclusion, like when I needed extras for Wembley and stuff.

The ticket office people are proper jobsworths who just follow standard operating procedures.

Here's what I've sent them, and I've copied in those two addresses, many thanks for that Bricks.

Dear sir/madam,

It is with, not a little disappointment and rather a lot of anger that I send you this
missive.

I have this evening received a letter from BWFC regarding the season tickets I recently
agreed to purchase for myself and my nine year old son Riley. The said letter details how
due to an error in YOUR system, my first payment was not collected on June the 26th as was
planned. It goes on to explain that as a result of the mess up (which the letter earlier
admits to being your fault), I have now to pay the £418 that the tickets cost in 7 months
at a raised monthly rate of £59.71. A payment substantially higher than the previous
agreed monthly rate.

There are a few things wrong with this, the first being that if you had successfully
collected the first payment, I would have had absolutely no idea that you were going to do
so, as I had received no correspondence detailing the date from when the payments were due
to start. This would most likely have left me overdrawn or the payment would have been
refused. The next thing wrong is that as a single parent on a tight budget and limited
means, I had budgeted for the lower monthly payments on the 8 month plan. Knowing that I
could afford these payments was a major factor in me deciding to purchase the tickets.
That and the fact I thought this was a time I thought my football club would appreciate
our support the most, what with last season's relegation and all.

The next thing is that I know of not one organisation or company that would not call a
customer in circumstances just like these and discuss in person what is to be done about
it. Options of extending the payment schedule by an extra month might have been suggested.
Or movement to another payment plan possibly.
As it is you have arbitrarily, unilaterally and in the words of the letter
"automatically", moved me onto a higher monthly cost over a shorter period of time. A
pricing plan that I can no longer afford.

I'm loathe to have to explain to Riley why he will not be going to see all the home games,
(and a few local away games) because the club that we both support and follow are
preventing us from doing so. I do not want to have to cancel these tickets.

I would therefore appreciate a phone call or other correspondence as to how we can bring
this situation to a satisfactory arrangement for everyone.

I can be contacted at any time at 07980129704

yours expectantly,

I'd like to think speaking to a decent employee will surface.. The club have been tremendous with the interest free season tickets & it's something I've taken advantage of.

I'd like to think common sense will prevail and the club give you the deal you want THC rather than having to write to Points Of View and get Ester involved...

Surface....? Suffice... Same thing... On less your drowning..

UN...


Fat fingers!!!!!

I'd like to think so too MT.
but how often is that the case?

In a lot of industries you'd have to beg..

BWFC doesn't have the supply and demand with excellent product 'model'

Speak to a 'human' and hopefully it can be sorted.

They can't mess us about bud, we are the chosen few!!!!

The problem with the ticket office is that they are very reluctant to escalate any problems that they might have caused themselves.

All you're after here is a bit of goodwill and use those emails addresses to get it noticed and resolved quickly.

It doesn't matter how you got them. The fact that you have them means they will go right to the relavent person with a remit to resolve it.

The guy in charge of the ticket office has been for donkeys and has a lot to answer for. Carling cup final springs to mind

The ticket office is never criticised for supplying tickets for Barnsley on a Tuesday!!

That's easy though anything complicated and they mess it up

I mean the normal fans don't suffer...


It's the extra 6 tickets for Aunty Doris and little Peter that cause the issues!!!

Sheila Ashworth is Gartside's PA
--

I thought CEF was Gartside's PA.

Sheila Ashworth? That's my aunt! Hang on........ Must be a different person surely??????