Just as I inferred your own outrage by your extremely vocal and aggressive stance on this issue.
-
My stance has hardly been what any rational person would call aggressive.
Passive aggressive toward stupidity, at a push.
comment by Don Draper's dandruff (U20155)
posted 43 seconds ago
comment by Ruiney (U1005)
They had every right to remove him from the earth
----------------------------------------------------------------------
Bit harsh!
----------------------------------------------------------------------
It was a joke
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 55 seconds ago
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 16 minutes ago
s Rosso says, the rule of business is the customer comes first,
-----------------
Like that's a thing any more. In fact, it was never a thing, it was just a nice soundbite.
----------------------------------------------------------------------
If you worked in business strategy you'd know it absolutely is a thing. It's critical in a very strong proportion of markets.
----------------------------------------------------------------------
exactly any company worth its salt is primarily focused on the customer and their experience form the moment they are nagger a customer to the final interaction.
It's actually changed the way companies now operate which I'm sure you're aware of
Do any of the rational posters on this site, having read my comments, feel that I have taken an ultra right wing stance, in light of the accusation levelled at me by redmisty?
comment by The Lambeau Leap (U21050)
posted 1 minute ago
Just as I inferred your own outrage by your extremely vocal and aggressive stance on this issue.
-
My stance has hardly been what any rational person would call aggressive.
Passive aggressive toward stupidity, at a push.
----------------------------------------------------------------------
You should put that in your bio Lambeau.
"The Lambeau Leap
Manchester United
Passive aggressive attitude towards stupidity"
Nagger
They engage that should say
Comment deleted by Site Moderator
comment by kneerash-23 Cara Gold (U6876)
posted 35 seconds ago
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 55 seconds ago
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 16 minutes ago
s Rosso says, the rule of business is the customer comes first,
-----------------
Like that's a thing any more. In fact, it was never a thing, it was just a nice soundbite.
----------------------------------------------------------------------
If you worked in business strategy you'd know it absolutely is a thing. It's critical in a very strong proportion of markets.
----------------------------------------------------------------------
exactly any company worth its salt is primarily focused on the customer and their experience form the moment they are nagger a customer to the final interaction.
It's actually changed the way companies now operate which I'm sure you're aware of
----------------------------------------------------------------------
It's what I used to do: engineer and re-engineer TOMs and then business processes based on to-be customer journeys
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 1 minute ago
comment by The Lambeau Leap (U21050)
posted 1 minute ago
Just as I inferred your own outrage by your extremely vocal and aggressive stance on this issue.
-
My stance has hardly been what any rational person would call aggressive.
Passive aggressive toward stupidity, at a push.
----------------------------------------------------------------------
You should put that in your bio Lambeau.
"The Lambeau Leap
Manchester United
Passive aggressive attitude towards stupidity"
----------------------------------------------------------------------
Top suggestion sir!
Comment deleted by Site Moderator
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 22 seconds ago
comment by kneerash-23 Cara Gold (U6876)
posted 2 minutes ago
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 55 seconds ago
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 16 minutes ago
s Rosso says, the rule of business is the customer comes first,
-----------------
Like that's a thing any more. In fact, it was never a thing, it was just a nice soundbite.
----------------------------------------------------------------------
If you worked in business strategy you'd know it absolutely is a thing. It's critical in a very strong proportion of markets.
----------------------------------------------------------------------
exactly any company worth its salt is primarily focused on the customer and their experience form the moment they are nagger a customer to the final interaction.
It's actually changed the way companies now operate which I'm sure you're aware of
----------------------------------------------------------------------
It's easy for companies to talk about x,y and z. To talk about everything being customer focused. I've been in hundreds of meetings where jargon like this has been used by huge companies and it actually meaning very little.
----------------------------------------------------------------------
I am telling you, from direct experience, that medium and large-scale businesses build their processes based primarily on target customer journeys.
VC
Isn't there also a law in the US that states you as a passenger can refuse airline vouchers as payment and demand cash?
..................
I have no idea.
.....................
The fact a private email by the United CEO has come out where he blames the old Asian dude and says the United staff all did their job well makes it even worse.
.....................
Indeed it does. If they had all been doing their job the situation would not have happened in the first place.
I suspect that United Airlines shares will drop massively in the next few days and the CEO will not be employed any longer.
You simply can not defend what happened to this passenger.
My family and I are flying to Texas tomorrow for a long Easter break. Thank god it isn't with United.
comment by kneerash-23 Cara Gold (U6876)
posted 1 hour, 40 minutes ago
The whole situation is mad, they overbooked the flight and wanted to free up some seats for their own staff to fly to Chicago (I think) so they could work a flight the next day.
They asked people to voulenteer to wait for a flight the next day, offered a hotel and $400, no one offered to leave, they upped it to $800 but again no one offered to leave.
So they said their computer would randomley pick people to leave the fligth so the united airlines staff could take the seats. This doctor was randomley (not sure how random this actually was) and refused to leave saying he had to get to Chicago to see patients the next morning, they called security who then did what the did to remove him.
How the feck can a company kick people off a flight to accomodate their own staff! That is an absolute joke, they overbooked the flight, it's their fault so surley the customer comes first?
Also no one on the plans seems to try help the doctor or even speak out, all just recording it, not having you'd be shot for standing up for the guy, even jus tto say relax and don't be so rough with him.
I'd have kicked off real bad if that was me being dragged off.
----------------------------------------------------------------------
Lmao how can they just randomly select people to go. They overbooked it, so it's their staff that need to give up their seats.
Smh at the comments on here saying he should have gone.
It's already started.
http://money.cnn.com/2017/04/11/investing/united-airlines-stock-passenger-flight-video/index.html
Comment deleted by Site Moderator
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 5 minutes ago
comment by kneerash-23 Cara Gold (U6876)
posted 2 minutes ago
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 55 seconds ago
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 16 minutes ago
s Rosso says, the rule of business is the customer comes first,
-----------------
Like that's a thing any more. In fact, it was never a thing, it was just a nice soundbite.
----------------------------------------------------------------------
If you worked in business strategy you'd know it absolutely is a thing. It's critical in a very strong proportion of markets.
----------------------------------------------------------------------
exactly any company worth its salt is primarily focused on the customer and their experience form the moment they are nagger a customer to the final interaction.
It's actually changed the way companies now operate which I'm sure you're aware of
----------------------------------------------------------------------
It's easy for companies to talk about x,y and z. To talk about everything being customer focused. I've been in hundreds of meetings where jargon like this has been used by huge companies and it actually meaning very little.
----------------------------------------------------------------------
I'm literally testin something right now that we have had to change last minute to accommodate the customers journey.
It's a real thing that is core to business strategy
according to this last year 40,000 US passengers were involuntarily bumped from a flight, with a further 430,000 voluntarily agreeing to be bumped. so a total of close to half a million each year.
http://abcnews.go.com/Lifestyle/wireStory/airlines-oversell-flights-end-bumping-passengers-46707350
They should have offered more money until someone finally accepted it (it would happen eventually). They furrrked up so they should be prepared to take some hit in terms of losing money.
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 6 minutes ago
comment by The Lambeau Leap (U21050)
posted 14 seconds ago
Do any of the rational posters on this site, having read my comments, feel that I have taken an ultra right wing stance, in light of the accusation levelled at me by redmisty?
----------------------------------------------------------------------
I'm pretty left myself but I agree with what you've said, which is ultimately, facts.
----------------------------------------------------------------------
I agree as well. You've presented the facts as far as I can see.
Everyone can see UA handled this terribly, and as VC says, why board more people than you were planning to fly?
To be fair I don't think that you've said anything in defence of how it was handled other than to say that in strict legal terms a ticket does not absolutely guarantee you your flight.
I'd be annoyed as well if I was bumped off a flight but if someone offered me $800 (pounds, euros etc), when I'm going to Greece this summer, to catch a flight the day after I'd bite their hands off.
They should have offered more money until someone finally accepted it
-
Exactly. Haven't they seen Home Alone?
And VC;s point about sorting it out at the gate is valid, only time it ever happened to me it was all sorted well before boarding, and it's a hell of a lot easier - and more customer friendly - to stop an annoyed passenger from boarding than to forcibly remove him after boarding
Comment deleted by Site Moderator
comment by Cesc + Costa - The Spanish Duo (U21341)
posted 1 minute ago
They should have offered more money until someone finally accepted it (it would happen eventually).
................
This would be fine if they were offering cash money. They were not.
comment by Cesc + Costa - The Spanish Duo (U21341)
posted 53 seconds ago
They should have offered more money until someone finally accepted it (it would happen eventually). They furrrked up so they should be prepared to take some hit in terms of losing money.
----------------------------------------------------------------------
From what ive read apparently they should have upped the offer to around 1200 but for some reason they decided not to
On an ultra capitalist side note,
Has anyone studied what happens to these stocks as they crash on the back of social media outrage, which is generally quickly forgotten? Do they stabilise quickly?
Sign in if you want to comment
Man brutally dragged out of a plane
Page 7 of 20
8 | 9 | 10 | 11 | 12
posted on 11/4/17
Just as I inferred your own outrage by your extremely vocal and aggressive stance on this issue.
-
My stance has hardly been what any rational person would call aggressive.
Passive aggressive toward stupidity, at a push.
posted on 11/4/17
comment by Don Draper's dandruff (U20155)
posted 43 seconds ago
comment by Ruiney (U1005)
They had every right to remove him from the earth
----------------------------------------------------------------------
Bit harsh!
----------------------------------------------------------------------
It was a joke
posted on 11/4/17
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 55 seconds ago
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 16 minutes ago
s Rosso says, the rule of business is the customer comes first,
-----------------
Like that's a thing any more. In fact, it was never a thing, it was just a nice soundbite.
----------------------------------------------------------------------
If you worked in business strategy you'd know it absolutely is a thing. It's critical in a very strong proportion of markets.
----------------------------------------------------------------------
exactly any company worth its salt is primarily focused on the customer and their experience form the moment they are nagger a customer to the final interaction.
It's actually changed the way companies now operate which I'm sure you're aware of
posted on 11/4/17
Do any of the rational posters on this site, having read my comments, feel that I have taken an ultra right wing stance, in light of the accusation levelled at me by redmisty?
posted on 11/4/17
comment by The Lambeau Leap (U21050)
posted 1 minute ago
Just as I inferred your own outrage by your extremely vocal and aggressive stance on this issue.
-
My stance has hardly been what any rational person would call aggressive.
Passive aggressive toward stupidity, at a push.
----------------------------------------------------------------------
You should put that in your bio Lambeau.
"The Lambeau Leap
Manchester United
Passive aggressive attitude towards stupidity"
posted on 11/4/17
Nagger
They engage that should say
posted on 11/4/17
Comment deleted by Site Moderator
posted on 11/4/17
comment by kneerash-23 Cara Gold (U6876)
posted 35 seconds ago
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 55 seconds ago
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 16 minutes ago
s Rosso says, the rule of business is the customer comes first,
-----------------
Like that's a thing any more. In fact, it was never a thing, it was just a nice soundbite.
----------------------------------------------------------------------
If you worked in business strategy you'd know it absolutely is a thing. It's critical in a very strong proportion of markets.
----------------------------------------------------------------------
exactly any company worth its salt is primarily focused on the customer and their experience form the moment they are nagger a customer to the final interaction.
It's actually changed the way companies now operate which I'm sure you're aware of
----------------------------------------------------------------------
It's what I used to do: engineer and re-engineer TOMs and then business processes based on to-be customer journeys
posted on 11/4/17
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 1 minute ago
comment by The Lambeau Leap (U21050)
posted 1 minute ago
Just as I inferred your own outrage by your extremely vocal and aggressive stance on this issue.
-
My stance has hardly been what any rational person would call aggressive.
Passive aggressive toward stupidity, at a push.
----------------------------------------------------------------------
You should put that in your bio Lambeau.
"The Lambeau Leap
Manchester United
Passive aggressive attitude towards stupidity"
----------------------------------------------------------------------
Top suggestion sir!
posted on 11/4/17
Comment deleted by Site Moderator
posted on 11/4/17
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 22 seconds ago
comment by kneerash-23 Cara Gold (U6876)
posted 2 minutes ago
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 55 seconds ago
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 16 minutes ago
s Rosso says, the rule of business is the customer comes first,
-----------------
Like that's a thing any more. In fact, it was never a thing, it was just a nice soundbite.
----------------------------------------------------------------------
If you worked in business strategy you'd know it absolutely is a thing. It's critical in a very strong proportion of markets.
----------------------------------------------------------------------
exactly any company worth its salt is primarily focused on the customer and their experience form the moment they are nagger a customer to the final interaction.
It's actually changed the way companies now operate which I'm sure you're aware of
----------------------------------------------------------------------
It's easy for companies to talk about x,y and z. To talk about everything being customer focused. I've been in hundreds of meetings where jargon like this has been used by huge companies and it actually meaning very little.
----------------------------------------------------------------------
I am telling you, from direct experience, that medium and large-scale businesses build their processes based primarily on target customer journeys.
posted on 11/4/17
VC
Isn't there also a law in the US that states you as a passenger can refuse airline vouchers as payment and demand cash?
..................
I have no idea.
.....................
The fact a private email by the United CEO has come out where he blames the old Asian dude and says the United staff all did their job well makes it even worse.
.....................
Indeed it does. If they had all been doing their job the situation would not have happened in the first place.
I suspect that United Airlines shares will drop massively in the next few days and the CEO will not be employed any longer.
You simply can not defend what happened to this passenger.
My family and I are flying to Texas tomorrow for a long Easter break. Thank god it isn't with United.
posted on 11/4/17
comment by kneerash-23 Cara Gold (U6876)
posted 1 hour, 40 minutes ago
The whole situation is mad, they overbooked the flight and wanted to free up some seats for their own staff to fly to Chicago (I think) so they could work a flight the next day.
They asked people to voulenteer to wait for a flight the next day, offered a hotel and $400, no one offered to leave, they upped it to $800 but again no one offered to leave.
So they said their computer would randomley pick people to leave the fligth so the united airlines staff could take the seats. This doctor was randomley (not sure how random this actually was) and refused to leave saying he had to get to Chicago to see patients the next morning, they called security who then did what the did to remove him.
How the feck can a company kick people off a flight to accomodate their own staff! That is an absolute joke, they overbooked the flight, it's their fault so surley the customer comes first?
Also no one on the plans seems to try help the doctor or even speak out, all just recording it, not having you'd be shot for standing up for the guy, even jus tto say relax and don't be so rough with him.
I'd have kicked off real bad if that was me being dragged off.
----------------------------------------------------------------------
Lmao how can they just randomly select people to go. They overbooked it, so it's their staff that need to give up their seats.
Smh at the comments on here saying he should have gone.
posted on 11/4/17
It's already started.
http://money.cnn.com/2017/04/11/investing/united-airlines-stock-passenger-flight-video/index.html
posted on 11/4/17
Comment deleted by Site Moderator
posted on 11/4/17
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 5 minutes ago
comment by kneerash-23 Cara Gold (U6876)
posted 2 minutes ago
comment by rossobianchi #EquipaLulaDaAlegria (U17054)
posted 55 seconds ago
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 16 minutes ago
s Rosso says, the rule of business is the customer comes first,
-----------------
Like that's a thing any more. In fact, it was never a thing, it was just a nice soundbite.
----------------------------------------------------------------------
If you worked in business strategy you'd know it absolutely is a thing. It's critical in a very strong proportion of markets.
----------------------------------------------------------------------
exactly any company worth its salt is primarily focused on the customer and their experience form the moment they are nagger a customer to the final interaction.
It's actually changed the way companies now operate which I'm sure you're aware of
----------------------------------------------------------------------
It's easy for companies to talk about x,y and z. To talk about everything being customer focused. I've been in hundreds of meetings where jargon like this has been used by huge companies and it actually meaning very little.
----------------------------------------------------------------------
I'm literally testin something right now that we have had to change last minute to accommodate the customers journey.
It's a real thing that is core to business strategy
posted on 11/4/17
according to this last year 40,000 US passengers were involuntarily bumped from a flight, with a further 430,000 voluntarily agreeing to be bumped. so a total of close to half a million each year.
http://abcnews.go.com/Lifestyle/wireStory/airlines-oversell-flights-end-bumping-passengers-46707350
posted on 11/4/17
They should have offered more money until someone finally accepted it (it would happen eventually). They furrrked up so they should be prepared to take some hit in terms of losing money.
posted on 11/4/17
comment by Greatteamswinit4times- a terrible enemy (U6008)
posted 6 minutes ago
comment by The Lambeau Leap (U21050)
posted 14 seconds ago
Do any of the rational posters on this site, having read my comments, feel that I have taken an ultra right wing stance, in light of the accusation levelled at me by redmisty?
----------------------------------------------------------------------
I'm pretty left myself but I agree with what you've said, which is ultimately, facts.
----------------------------------------------------------------------
I agree as well. You've presented the facts as far as I can see.
Everyone can see UA handled this terribly, and as VC says, why board more people than you were planning to fly?
To be fair I don't think that you've said anything in defence of how it was handled other than to say that in strict legal terms a ticket does not absolutely guarantee you your flight.
I'd be annoyed as well if I was bumped off a flight but if someone offered me $800 (pounds, euros etc), when I'm going to Greece this summer, to catch a flight the day after I'd bite their hands off.
posted on 11/4/17
They should have offered more money until someone finally accepted it
-
Exactly. Haven't they seen Home Alone?
posted on 11/4/17
And VC;s point about sorting it out at the gate is valid, only time it ever happened to me it was all sorted well before boarding, and it's a hell of a lot easier - and more customer friendly - to stop an annoyed passenger from boarding than to forcibly remove him after boarding
posted on 11/4/17
Comment deleted by Site Moderator
posted on 11/4/17
comment by Cesc + Costa - The Spanish Duo (U21341)
posted 1 minute ago
They should have offered more money until someone finally accepted it (it would happen eventually).
................
This would be fine if they were offering cash money. They were not.
posted on 11/4/17
comment by Cesc + Costa - The Spanish Duo (U21341)
posted 53 seconds ago
They should have offered more money until someone finally accepted it (it would happen eventually). They furrrked up so they should be prepared to take some hit in terms of losing money.
----------------------------------------------------------------------
From what ive read apparently they should have upped the offer to around 1200 but for some reason they decided not to
posted on 11/4/17
On an ultra capitalist side note,
Has anyone studied what happens to these stocks as they crash on the back of social media outrage, which is generally quickly forgotten? Do they stabilise quickly?
Page 7 of 20
8 | 9 | 10 | 11 | 12